HelpMan

Help Desk | Incident - | ChangeManagement

Long term customer satisfaction can only be secured through good support and quick problem solving. HelpMan offers optimal service quality and reduces your costs by minimizing time and work efforts. Our HelpDesk solutions was developed in partnership with SAP and our customers. It provides client- and service oriented support for a reasonable price:

• HelpMan is 100% integrated in SAP
• Intuitiv handling in a clearly arranged user interface
• Full workflow logging
• Automatic notification of the responsible employees
• Administration of HelpMan data in your SAP-System

The module IncidentManagement offers customized escalation steps and scalable support levels. You control the support according to your needs to ensure the appropriate reaction at any time.

• Monitors incidents and requests
• Connection to other service desk systems
• Automated setup of an own solutions data base

The Module ChangeManagement allows you to plan and manage changes in your IT-Infrastructure centrally. Procedure execution is target-oriented, coordinated and documented properly. This avoids expensive downtime, data loss and manual updates/repairs. These features increase the availability and revision-safety of your systems which results in cost reductions on a long-term basis.